Refund Policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a refund or return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Further, we can only offer refunds on faulty goods, or where we have sent an item that doesn’t match your order. This does not include items that were mistakenly ordered in the wrong size for example.

To complete your return, we require a receipt or proof of purchase – please reference your confirmation or invoice number.

Please be advised that a 10% restocking fee will be applicable to all Wholesale returns.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within seven days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially processed.

If you’ve done all of this and you still have not received your refund yet, please contact us at teamwear@ultrafootball.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged prior to you receiving your goods. If you need to exchange it for the same item, please send us an email at teamwear@ultrafootball.com.

Process

A Return Authority Number (RAN) must be obtained before returning any product. This can be obtained by contacting us at teamwear@ultrafootball.com. We will then work with you on identifying the best method of returning the goods to us, using our preferred nominated carriers, at our expense.

Where appropriate, a refund will be issued through the process outlined above.

Claims (Non Receipt of Product)

In the event you have paid for goods not received (nor available for collection), please contact us at teamwear@ultrafootball.com referencing your confirmation or invoice number. We will quickly identify where your items are, and outline with you next steps to be taken. Either a replacement will be dispatched, or a full refund will be issued – as mutually agreed between us both.

Unavailability of stock